We want you to feel confident and excited about joining Transcend Life Collective. Because our programs involve community access, personalized coaching time, and limited spots, the policies below outline how refunds and cancellations are handled for each offering.
If you have questions about a specific situation, please reach out — we're happy to work with you.

21-Day Wellness Experience
The 21-Day Wellness Experience includes immediate access to a private community, guided sessions, and program materials once it begins.

• Before the program starts: Full refund if you cancel at least 48 hours before the program's official start date.

• After the program starts: Because materials, live sessions, and community access begin immediately, all sales are final once the program has started — no refunds will be issued.

• Missed sessions: Live sessions are typically recorded or made available on your own schedule; missing a live session does not qualify for a refund.

• Transfers: If you're unable to complete a round you've enrolled in, you may transfer your enrollment to the next seasonal round (Winter, Spring, or Summer) at no additional cost — just let us know before the current round ends.

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1:1 Personalized Coaching
1:1 Coaching is offered in 6–12 week packages, paid in advance.

• Before your first session: Full refund if you cancel at least [7] days before your scheduled first session.

• After your first session: Packages are non-refundable once coaching has begun, as your spot and personalized plan are reserved specifically for you. Remaining sessions may be rescheduled (see below) but are not eligible for a cash refund.

• Rescheduling individual sessions: Sessions may be rescheduled with at least [24–48] hours notice. Missed sessions without notice are forfeited and non-refundable.

• Extenuating circumstances: Medical emergencies or other significant life circumstances will be reviewed on a case-by-case basis — please reach out directly.

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Retreats
Retreats involve venue, lodging, and logistics booked in advance on your behalf, so different terms apply.

• Deposit: Deposits are non-refundable once paid, as they secure your spot and are used to reserve venue/lodging arrangements.

• Cancellation 30+ days before the retreat: Remaining balance (beyond the deposit) is refundable.

• Cancellation within 30 days of the retreat: Remaining balance is non-refundable.

• Transfers: If you're unable to attend, you're welcome to transfer your spot (deposit and any payments made) to another person, subject to approval, at no additional charge.

How to Request a Refund or Cancellation

To request a refund, reschedule, or cancellation under the terms above, please email us at g@transcend-collective.com with your name, program/service, and the date of purchase. Approved refunds will be processed within [5–10] business days to your original payment method.

Questions?

We know life happens, and we want this to feel supportive, not punitive. If something comes up that isn't covered here, reach out — we'll do our best to find a fair solution together.
Transcend Life Collective Email: g@transcend-collective.com Website: Transcend-lifecollective.com